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Phone Agent Opening at Kenneth's Hair Salons and Day Spas in Columbus, OH

Contact Information

Kenneth's Hair Salons and Day Spas
5151 Reed Rd
Columbus, OH 43220

Job Description

Kenneth's Hair Salon and Day Spa is currently hiring a full-time Scheduling Specialist at our corporate location in Columbus, located near Reed Road and Bethel Road.
Join our team and enjoy the possibilities of excellent benefits, an outstanding employee discount program, the opportunity for advancement, and an exciting, fast-paced, fun work environment! We offer an excellent benefits package for eligible employees that include health and dental insurance, life insurance and short-term disability. We also offer a 401(k) plan and an Employee Stock Ownership plan to eligible employees. Our corporate office location is close to SR-315 and we have free parking.
This position is 40 hours per week, flexible schedule, but must have mostly open availability, including Saturdays. We are closed on Sundays.
•Administer incoming and outgoing calls in professional and friendly manner
•Provide excellent phone etiquette
•Schedule appointments
•Answer, investigate and respond to all customer inquiries regarding appointments, products and complaints
•Create a warm professional atmosphere through excellent customer service skills
•Excellent verbal communication
•Accurately, quickly and courteously receive incoming calls
•Schedule appoints in minimal amount of time
•Customer and personal service skills
•Computer skills
•English language
•Active listening
•Speaking effectively
•Social perceptiveness
•Problem solving
•Must be willing to sell/up-sell

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Desired Skills and Experience

•Services offered
•Company policies and procedures

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